Reference

Read the Terms Before You Open an Account

These terms govern every interaction between you and easygo — from the moment you create an account through every deposit, wager, and withdrawal you make.

Account holder obligationsUPI & Paytm payment rulesDispute resolution processAccount suspension policyApplicable jurisdiction

Browse lobby Read FAQ

Explore the Scope of These Terms

easygo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on easygo.im, you confirm that you have read, understood, and agreed to these terms in full. Our terms apply to all features accessible through your account: the casino lobby, sportsbook markets, and any promotional activity you choose to participate in. Payments processed

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through UPI, Paytm, or PhonePe are subject to both our internal transaction rules and the applicable regulations in your state. Where a conflict arises between these terms and local law in India, local law takes precedence. We reserve the right to amend these terms and will
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notify you via the registered email address on your account before changes take effect. Continued use of the platform after the notice period constitutes acceptance of the updated terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Switch to Our Support Team for Clarification

If any clause in these terms is unclear or you believe a rule has been applied incorrectly to your account, our support team is available around the clock to help you understand your rights and the steps available to you under these terms.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, explain how a rule applies to your situation, and escalate your case to a compliance officer if needed.

Email Support

Write to our support address with your account ID and the specific clause you have a question about. We aim to respond within 24 hours and keep a written record of every exchange for your reference.

Help Centre

Our help centre hosts plain-language summaries of key clauses, including payment dispute steps, account closure procedures, and how to request a copy of your personal data held by easygo.

HOW WE HANDLE COMPLIANCE

Browse Our Account Security and Data Practices

These six practices reflect how easygo handles the obligations created by these terms — from securing your login credentials to retaining transaction records in line with financial regulations applicable where local law…

Data Handling

We collect only the data required to operate your account and process transactions via UPI, Paytm, or PhonePe. Your data is stored on encrypted servers and is never sold to third-party marketing firms.

Cookie Policy

Cookies on easygo.im track session activity and payment flow to prevent errors during checkout. You can adjust cookie preferences in your browser settings; disabling them may affect wallet and lobby functionality.

Account Security

Two-factor authentication is available on all accounts and strongly encouraged. If we detect unusual login behaviour — such as a new device or unfamiliar IP — we will temporarily lock the account and contact you by email.

Record Retention

Transaction records, including all UPI and PhonePe payment references, are retained for a minimum of five years to meet financial compliance requirements. You may request a statement of your account history at any time.

Your Right to Request Changes

You can request correction of inaccurate personal data or deletion of your account at any time through the help centre. We process such requests within 14 working days and confirm completion by email.

Compliance Contact

For formal queries about how these terms are applied — particularly those involving account suspension or payment disputes — write directly to our compliance team. Your query will be logged and responded to within 5 business days.

Open the FAQ to Understand Your Rights

These questions address the clauses our account holders ask about most often — from how disputes are raised to what happens when terms are updated. Read through before you contact support; you may find the answer you need right here.

By creating an account, you confirm you are eligible under local law in your region of India, that all information you provide is accurate, and that you accept the full terms and conditions as published on easygo.im at the time of registration.

We can update these terms but will notify you at your registered email address before any change takes effect. If you continue using your account after the notice period, that counts as acceptance. You may close your account if you do not agree.

Pending deposits are returned to the originating UPI ID or Paytm wallet within 3-5 business days of a suspension decision. Any balance already credited to your account at the time of suspension is held and reviewed before release.

Contact our support team by email with your account ID, the transaction reference, and a brief description of the issue. We will acknowledge within 24 hours and aim to resolve the dispute within 10 business days under the process set out in these terms.

Yes. Access to specific features depends on local law in your state. Where a particular activity is restricted under state-level regulation in India, that restriction applies regardless of what these general terms say about it.

Submit a data access request through the help centre or by emailing our compliance team with your account ID. We will provide a full data export within 14 working days, covering account activity, payment records, and stored personal details.

Providing false identity documents, attempting to circumvent payment rules, or engaging in activity that violates applicable law in India can result in permanent closure. We notify you by email and detail the specific clause that led to the decision.

Read the Terms Before You Open an Account

Switch to Our Support Team for Clarification

Live Chat

Email Support

Help Centre

Browse Our Account Security and Data Practices

Data Handling

Cookie Policy

Account Security

Record Retention

Your Right to Request Changes

Compliance Contact

Open the FAQ to Understand Your Rights

01 What do I agree to when I create an account on easygo.im?

02 Can easygo change these terms without my consent?

03 What happens to my UPI or Paytm deposits if my account is suspended?

04 How do I raise a formal dispute about a transaction under these terms?

05 Do these terms apply differently across Indian states?

06 How do I request a copy of my personal data held by easygo?

07 What causes an account to be permanently closed under these terms?

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