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Explore How easygo Handles Your Privacy

Q: Can I request a copy of all the data easygo holds about me?

Yes. Submit a data access request via email to support@easygo.im or through the in-app support form. After we verify your identity, we will send you a structured summary of the data categories we hold within 30 days, where local law permits this right.

Q: How do I ask easygo to delete my personal data?

Send a deletion request to support@easygo.im from your registered email address. We will begin the process once your identity is confirmed. Some data may be retained for the period required by applicable financial or anti-fraud regulations before permanent deletion.

Q: Who do I contact if I believe my privacy rights have been violated?

Contact our privacy team at support@easygo.im with the subject line 'Privacy Concern'. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction as permitted under local law.

At easygo, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data you controlSecure account storageUPI & Paytm safe processingRight to request deletionIndia-applicable policy

Browse lobby Read FAQ

Browse the Scope of This Privacy Policy

easygo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed through easygo's platform where access is permitted under local law. We collect information such as your name, contact details, device identifiers and transaction records when you open an account or complete a deposit through UPI, Paytm or PhonePe.

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Data is processed on servers with encryption at rest and in transit. We do not sell your personal information to third parties. Retention periods are tied to your account status and any legal obligations applicable in your jurisdiction. Where local law grants you the right to
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access, correct or erase your data, we will honour that request within 30 days of receiving written confirmation of your identity.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request with Our Team

If you need to access, correct or remove personal data we hold about you, our dedicated privacy team is reachable through the channels below. We aim to respond to all privacy-related queries within 5 business days and to resolve them fully within 30 days, depending on the complexity of your request and any verification steps required under applicable law.

Team online

Email Support

Send your data access, correction or deletion request to our privacy team at [email protected]. Include your registered account email so we can verify your identity before acting on the request.

Live Chat

Reach us through the live chat widget inside your account dashboard. Our agents are available around the clock to log your privacy query and escalate it to the data team the same day.

Written Request

For formal data subject requests, submit a written notice via the in-app support form, referencing the specific data category you are enquiring about. We will confirm receipt within 24 hours and begin the verification process immediately.

HOW WE PROTECT YOUR DATA

See How We Manage Data, Cookies and Account Security

We use a layered approach to data protection — encryption, access controls and regular security audits work together so your account information stays protected from the moment you register to the moment…

Data Collection

We collect only the data necessary to run your account: your name, email, phone number, payment method identifiers such as UPI handles, and session activity. We do not collect data beyond what your account operations require.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through the settings panel in your browser; declining analytics cookies does not affect account functionality.

Account Security

Your account is protected by password hashing, two-factor authentication options and automatic session expiry after inactivity. Any login from an unrecognised device triggers an email alert so you can act on it immediately.

Data Retention

We retain account and transaction data for as long as your account is active and for any period required by applicable law thereafter. Once the retention period ends and there are no legal holds, data is deleted or anonymised from our systems.

Third-Party Sharing

We share data only with payment processors like UPI networks, Paytm and PhonePe to complete your transactions, and with identity verification partners where local law requires it. No data is sold or shared for marketing purposes.

Your Rights & Requests

Where local law permits, you can request a copy of all data we hold, ask us to correct inaccuracies, or ask for deletion of your account data. Submit your request via email or live chat and we will process it within 30 days.

Check the Answers to Common Privacy Questions

The questions below cover the data rights and privacy practices we get asked about most. If your question is not answered here, reach our privacy team directly through live chat or email at [email protected] — we aim to respond within 5 business days.

We collect your name, email address, phone number and a government-issued ID for verification where local law requires it. Once you add a payment method, we also store your UPI handle or Paytm/PhonePe account identifier to process deposits and withdrawals.

Payment data travels over encrypted connections and is processed directly by the payment network — we do not store full bank account or card numbers on our servers. UPI, Paytm and PhonePe transactions are logged by reference ID only for reconciliation purposes.

Yes. Submit a data access request via email to [email protected] or through the in-app support form. After we verify your identity, we will send you a structured summary of the data categories we hold within 30 days, where local law permits this right.

Send a deletion request to [email protected] from your registered email address. We will begin the process once your identity is confirmed. Some data may be retained for the period required by applicable financial or anti-fraud regulations before permanent deletion.

No. We do not sell or share your personal data with advertisers or marketing firms. The only third parties who receive your data are payment processors such as UPI networks, Paytm and PhonePe, and identity verification partners where legally required.

Account data is retained while your account is active. Transaction records may be kept for a longer period if applicable law requires it — typically up to seven years for financial records in many jurisdictions. After that, data is deleted or fully anonymised.

Contact our privacy team at [email protected] with the subject line 'Privacy Concern'. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction as permitted under local law.

Explore How easygo Handles Your Privacy

Open a Privacy Request with Our Team

Email Support

Live Chat

Written Request

See How We Manage Data, Cookies and Account Security

Data Collection

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Rights & Requests

Check the Answers to Common Privacy Questions

01 What personal data does easygo collect when I open an account?

02 How is my payment data protected when I use UPI or Paytm?

03 Can I request a copy of all the data easygo holds about me?

04 How do I ask easygo to delete my personal data?

05 Does easygo share my data with advertisers or marketing companies?

06 How long does easygo keep my account and transaction records?

07 Who do I contact if I believe my privacy rights have been violated?

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